“This is an excellent guide - direct and ground in reality. Understanding that mediation and conflict resolution are effective techniques can be learned the hard way or with help like this. I wish it had been available earlier in my career”.
Alison Brimelow, Former President European Patent Office
“I wrote this guide to assist everyone who works - employees, leaders and managers of all kinds of corporations. Everyone can learn more about building better relationships at work, which will lead to personal and organisational improvement…”