Workplaces are changing. Strategies for building relationships and preventing conflict at work are gaining importance. The government’s plan to repeal the statutory grievance and disciplinary process in April 2009 has opened the way for organisations to embrace the concept of mediation in the workplace.

You should read this handbook to learn more about:

• How your organisation can save time and money by engaging conflict resolution strategies.
• How to use people management tools to reduce the impact of the financial crisis and the credit crunch on your organisation.
• How to implement mediation and its associated elements at your place of work.

This handbook is an ideal tool for line managers, HR professionals, trade union representatives, mediators and employment lawyers.

You should read the guide if:

• You want to know more about the concept of mediation in the workplace.
• You want to know how your organisation can save time and money, increase efficiencies and gain competitive advantage.
• You are a HR professional, line manager or trade union representative wanting to know how to manage conflict and build better relationships at work.
• You are an employment lawyer wanting to train as a mediator or offer a mediation service to your clients.
• You want to know more about how to respond to the Gibbons review and the 2008 Employment Bill.

Clive Lewis’ second book ‘Win Win: Resolving Workplace Conflict: 12 Stories’ 

Clive Lewis’ latest book offers a revolutionary, groundbreaking and pioneering approach to what can be regarded as the otherwise arid study of conflict. The author hopes that the stories will encourage people to be more aware of the power of the stories they tell about conflict in their own lives as well as the stories that they hear other people convey. Further information is available here.