March missive

Posted on March 3, 2013
Thought for the day: “You are today where your thoughts have brought you. You will be tomorrow where your thoughts take you” James Allen

I have three short things to include on this months missive. First, thank you to those who have already completed our Workplace Mediation and Conflict Resolution Survey.

This is the first time that we have ever attempted get a national snapshot in this way. If you can, I would also be grateful if you would be kind enough to bring the survey to the attention of HR professionals and colleagues from other functions across your network. The responses are coming in nicely but in order to ensure that the data is statistically valid we need a high response rate. For your time and help, I am very thankful indeed.You can complete the survey here:

Second, you may recall late last year, the sequel to the highly popular ‘Difficult Conversations’ handbook was published. It is called ‘Difficult Conversations in Dementia’. A link to this book is on the Department of Health website. I have been asked to speak about the book at the NHS Expo at Excel London on 13/14th March. For those in the health sector who may also attend, I look forward to seeing you there.

Third, with a slightly different hat on, I am delighted that through our charity, we will be delivering a social and etiquette skills programme at a school, to a group of 24 pupils on Tuesday. This is part of the Bridge Builders Mentoring Scheme that I launched last October. It is a programme that promotes social mobility and employability.

Here is some context to this. After recruiting a number of work placement students over the years it seems to be that there is a gap in our education system. A number of those who have worked for us have lacked some of the core social skills that employers today look for as a prerequisite. The sort of skills I refer to are politeness, saying please and thank you, how to have a conversation, shaving before coming to work (I mean boys, not girls of course), dressing appropriately and being punctual etc.

I found I made little ground trying to provide this feedback to the institutions that the placement students came from. I hope that this scheme will make a small contribution to filling the gap and equipping youngsters with key skills that they will need when they are faced with the reality of the world of work.

Finally, I had many messages after my missive last month about my personal story. Thank you. I know that I often place myself in a position of vulnerability with such personal stories but if they help someone it will have been worth it.

By the way, try to remember: ‘Be a Tackler, not a Dodger’.


Clive Lewis’ monthly missive started in 2008 and is read by thousands of professionals from a range of countries. Clive is a HR professional specialising in dispute resolution and relationship building. He is a former HR director and is the UK’s most published writer and widely recognised as one of Europe’s thought leaders on the topic of workplace mediation. His work has taken him across four continents. His handbook ‘Difficult Conversations: 10 Steps to becoming a Tackler not a Dodger’ was featured in the Sunday Times.

He has recently been appointed by Government to undertake assignments in Algeria and Jordan. He is the founder of Globis Mediation Group, Healthcare HR Solutions and The Men’s Room - a charity that provides mentoring and training services for young males from poor socio-economic backgrounds. He was the Chair of a government appointed independent panel that produced the REACH report. The report identified a cost of underachievement to the UK economy of £24bn linked to this group. Clive serves as a non-executive director or trustee on the board of a number of organisations including an NHS Foundation Trust, E-ACT Academies, and the National Youth Jazz Orchestra. He is the Honorary Secretary of the Civil Mediation Council. Clive was awarded the OBE in 2011 and was commissioned as a Deputy Lieutenant in 2012.

1 Response

  1. Derrick
    March 9, 2014

    civilized@phosphate.cappy” rel=”nofollow”>.…


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